Responsible gambling
Responsible Gaming at Lapalingo
At Lapalingo, we are committed to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can affect anyone, regardless of age or background, and we want to ensure that you have the tools and resources to maintain control over your gaming habits.
Self-Exclusion and Cooling-Off Period
If you feel that you are spending too much time or money on gaming, or if you are experiencing any negative effects as a result of your gambling activities, please do not hesitate to contact our customer support team. We offer a self-exclusion option, which allows you to block access to your account for a specified period of time. This can be set from 1 day to 6 months, and can be renewed at the end of the period.
We also have a cooling-off period available, which allows you to take a break from gaming for up to 30 days. During this time, you will not be able to log in to your account or make any deposits. If you need to take a longer break, please contact our customer support team and we can help you set up a self-exclusion period.
Deposit Limits
To help you maintain control over your spending, we offer deposit limits that can be set on a daily, weekly, or monthly basis. These limits will prevent you from exceeding the amount you have specified, helping you to stay within your budget.
Loss Limits and Wager Limits
We also offer loss limits, which allow you to set a maximum loss threshold for a specified period of time. If you reach this limit, we will automatically restrict access to certain games or features until the end of the period.
Wager limits can be set on a daily, weekly, or monthly basis, and will prevent you from wagering more than the amount you have specified.
Session Time Limits
To help you stay in control of your gaming sessions, we offer session time limits that can be set for up to 1,000,000 minutes. Once this limit is reached, you will be automatically logged out of your account.
Responsible Gaming Tools and Resources
We are committed to providing a responsible gaming environment, and have implemented a range of tools and resources to help you maintain control over your gaming habits. These include:
- Deposit limits
- Loss limits
- Wager limits
- Session time limits
- Self-exclusion and cooling-off period
- Links to reputable problem gambling organizations
Problem Gambling Organizations
We are committed to providing support for players who may be experiencing problems with their gaming habits. We have partnered with a number of reputable problem gambling organizations, including:
- Gamblers Anonymous
- BeGambleAware.org
- GamCare
- National Council on Problem Gambling
- Problem Gambling Foundation
Reporting Problems and Concerns
If you or someone you know is experiencing problems with gaming, please do not hesitate to contact our customer support team. We are here to help and will work with you to resolve any issues or concerns.
Please note that Lapalingo operates in accordance with the Maltese Gaming Authority's guidelines for responsible gaming, and we strive to maintain a safe and enjoyable gaming environment for all our players.
Responsible Gaming Policy
Our Responsible Gaming Policy is designed to promote a safe and enjoyable gaming experience for all our players. We are committed to providing a range of tools and resources to help you maintain control over your gaming habits, and will continue to work with problem gambling organizations to provide support for those who may be experiencing difficulties.
By using our website, you acknowledge that you have read and understood our Responsible Gaming Policy, and agree to abide by its terms.